I HAVE CHANGED MY MIND ABOUT RETURNING MY ITEM, CAN I GET REFUND FOR MY LABEL?
We can issue a refund if you have not used your return label. Please send the retailer's name, your order number and the unused consignment number to email@example.com. We will try to refund within 24-48 hours excluding weekends. Please note, the label can no longer be used and should be destroyed. Using this label may result in your parcel being held or destroyed by the postal service.
When will I get my store credit or refund?
A refund or credit note will be processed when the returning items have been received by the retailer. Your return credit will then be processed. For refunds, please allow 5 - 10 business days for the money to appear in your account.
Where is my order?
If you are unsure on the status of your return, please contact your retailer directly
MY COUPON CODE IS NOT WORKING
Please contact your retailer to receive a new coupon code if you have not used the coupon.
WHERE/HOW CAN I DOWNLOAD MY LABEL(S)?
If you no longer have the e-mail with your label attached, please contact the retailer directly who can supply this to you.
I WAS CHARGED MULTIPLE TIMES; HOW CAN I REQUEST A REFUND?
Please send the retailer's name, Your order number and the unused consignment/tracking number to firstname.lastname@example.org. We will try to refund you within 24-48 hours, excluding weekends.
I DIDN’T GET MY LABEL
Please check your email address inbox and spam/junk folder for the email containing the label. Please make sure you have used the correct email to create a return label. If it's been 24 hours excluding weekends or holidays and still can't find the label then please contact the retailer who will be able to assist further.
I GOT CHARGED EXTRA TRANSACTION FEES/ CURRENCY CONVERSION FEES
Any additional charges need to be discussed with your bank. All charges should be made in your local currency.
THE POST OFFICE will NOT ACCEPT MY PARCEL
If your parcel is bigger or heavier than the standard allowed size, the Post Office will reject the parcel. Please contact us on email@example.com supplying the retailer name (where you purchased the order), order number, location of the post shop, and any information the post office gave as to why they would not accept it.
My address will not let me proceed to create a label
Please delete the suburb, postcode and state, re-enter the postcode, in the suburb field, start typing your suburb and wait for a drop down to appear, please the nearest option from the list. This will auto populate the state field and enable you to continue.
WHERE CAN I DROP OFF MY RETURNS?
Please check your returns label for further instructions. USA – Any United States Post office, USPS drop boxes, and most mail service offices. You can also arrange for a pick up using the USPS website.
I RECEIVED AN ERROR MESSAGE AND I AM STUCK IN THE PAYMENT PROCESS
Please send your query to firstname.lastname@example.org with the retailer name, order number and a screenshot of the error.
Who can I contact for assistance with my return label?
Please reach out to the retailer where you purchased the goods from.